| 1. Change Management |
Who is it for?
This course is for managers who are facing challenge of leading their teams through a change programme and anyone wanting to learn best practice in this area.
What is it about?
Successful change programmes should result in increased morale and productivity once the department settles. Ineffective change management can result in both emotional and commercial fallout. This course will take you through best practice in change management, and provide effective methods for overcoming barriers to change. It will show you how to successfully manage not only practical requirements, but also how to influence hearts and minds during times of organisational change.
Benefits
- The mindset to engage with the change process in a positive and empowering way.
- Practical tools to make potentially difficult situations easier for the manager and team alike.
- The ability to achieve positive outcomes both during and immediately after the change programme.
- An understanding of goal and objective setting, so you can put practical action plans in place when you return to your organisation.
Course overview
- Why do things keep changing.
- Delegates experience of change.
- A fundamental model of change.
- For organisations, teams and individuals.
- Analysing the present – my team, my staff, my self.
- Visioning the future – where do we want to be?
- Managing the transition.
- Checklists and tools.
- Unfreezing, moving and refreezing: Kurt Lewin’s three phases of change.
- Ten stages of organisational change.
- A detailed model of planning change.
- Barriers to change.
- Hard and sot management postures.
- Planning your own change programme.
- Why change programmes fail.
- The most common errors – J P Potter.
- Some measured results.
- Your own change programme – avoiding the most common errors.
- The paramount importance of communication.
- Action planning – taking your learning back into your workplace.
Course duration
1 day
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| 2. Leadership, Innovation & Enterprise skills |
Who is it for?
Managers who realise tomorrow will be different from today and need to ensure that both they need to ensure that both they and their teams are ready. If you want to develop an enterprising culture in your organisation or your life, this workshop will help you do it.
It doesn’t matter if you are in private commerce, public administration or voluntary sector. The course promotes the enterprising response to any problem.
What is it about?
The course is about changing behaviour and culture. It is practical and will help you learn to use a range of skills that let you analyse challenges and develop creative solutions to them. The aim is to inspire the creation of a culture of individual leadership and enterprise in your organisation.
Benefits
- A set of techniques for understanding the trends challenging your organisation – both internally and externally.
- An opportunity to develop a fresh and meaningful mission and a vision for your organisation.
- An approach to leadership which enables you balance the competing demands coming from getting the job done and developing the people around you.
- A way of challenging convention that generates practical creative ideas.
- How to turn your team into a genius.
Course overview
- Mental aerobics.
- Me plc – developing the business you never knew you had.
- Creative thinking tools – for individual and group problem solving.
- Leadership models.
- The practical strategy model.
- How to overcome resistance to change.
- Dealing with resistance and setbacks.
Course duration
2 days
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| 3. Assertiveness at work |
Who is it for?
Those who want to stop being timid or calm aggression in the workplace.
Those whose lack of assertiveness stands in their way to achieve personal and professional goals.
What is it about?
This course will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour, give and receive criticism and recognise and deal with fear.
Benefits
- Renewed confidence and techniques to stand up for yourself in any situation.
- Ability to calm aggression or overcome passivity.
- Respect of your colleagues as you start saying what you really mean, even in difficult situations.
- Better listening skills.
- Improved communication skills.
- A checklist to guide your behaviour in practice.
- Blended learning modules to extend your development back in your workplace.
Course overview
Stage 1 – The Course
Understanding assertiveness
- Understand what assertiveness really means.
- Explore the traits of assertiveness and other behaviours.
- Steady the passive/aggressive pendulum.
- Realise and overcome the fears that hold you back.
- Learn to respond to others rather than simply react.
- Increase your awareness of relevant brain functions, and how they relate to aggression/submission.
- Know your workplace rights.
- Learn to say "no" rather than "No problem".
- Applying assertiveness.
- The assertiveness toolkit: six different levels to tackle any situation.
- Learn how to listen actively and why listening skills are so important.
- Develop your verbal and non-verbal communication skills.
- Appreciate the motivations of other people.
- Work through various scenarios, giving you the opportunity to put your new assertiveness skills into practice in a supportive environment.
- Two way developmental and motivational feedback sessions with other delegates, to embed the learning.
Stage two – Mp3 learning bites
- The art of being assertive.
- Effective communication: Getting your message across.
- Listen up.
Stage 3 - e-learning
After you have attended the course, a modular e-learning will be delivered to your inbox. These interactive bite-sized follow-ups can be completed in your own time and are designed to embed your learning and help you practice assertive behaviours back at work.
Course duration
2 days
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| 4. Anger Management |
Who is it for?
Those who have difficulty controlling their anger or find it hard to express their emotions effectively.
What is it about?
This course teaches you to manage your response and stay in control in stressful times. It will teach you to practical relaxation techniques to keep you calm. You will look at the causes of your anger and uncover the most effective way to keep your cool.
Benefits
- Management of anger for more positive outcomes.
- Learn new ways to remain calm in times of high pressure or stress.
- Self understanding to identify the root causes of anger.
- Improved relationships at work and home.
- Relaxation techniques to regulate the physical symptoms of anger.
- Assertiveness skills to combat anger in others and achieve objectives.
Course overview
- What is anger?
- Assertive anger rights and assertive behaviour.
- Positive self statements.
- Effective problem solving routines.
- Cognitive restructuring: new ways to think and respond.
- Physical relaxation techniques: breathing and exercise.
- Learn emotion triggers and responses.
- Gain professionalism: transactional analysis (PAC states).
- Introduce a cognitive behavioural approach to assist when times get tough.
- Cope with escalating states of arousal by recognising and acting on symptoms.
- Getting your NIBs out and understanding the power of positivity.
Course duration
2 days
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| 5. Time Management |
Who is it for?
This course is valuable for anyone who feels they need to priorities’, respond to changing priorities, and react assertively when others place demands on their time.
What is it about?
This course lets you regain control of your workload by managing yourself and others more intelligently. You will learn how and when to say no, how to prioritise effectively and most importantly, how to sustain these improvements over time. You’ll leave with a clear head and the tools to make immediate, lasting improvements back at work.
Benefits
- A new focus on your purpose and objectives and tools to benchmark your success.
- Effective prioritisation skills.
- An understanding of your own productivity schedules and patterns.
- Ability to analyse and combat the factors that sabotage good intentions.
- Assertive techniques to manage interruptions and handle disruptions.
- An understanding of how to delegate to others so you can finish the jobs that really mater.
- Skills to project a competent and organised impression.
- The golden rules for saying ‘no’.
- An action plan to encourage self discipline and sustained improvement.
- The motivation to make it happen.
- A blended learning experience allowing you to continue to develop skills in the work place.
- A recommended reading list.
Course duration
1 day
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| 6. Finance for Non-Finance Managers |
Who is it for?
This course is for those who need to understand the financial implications of their day to day decisions to increase the profitability of their business. It is suitable for manager with little or no financial knowledge.
What is it about?
This course shows how to interpret key financial statements highlighting the questions and areas that matter. It identifies warning signals that managers need to be aware of and shows how to understand key performance indicators to drive profitability. Delegates will learn how to appraise capital projects with confidence, allowing them to make the best decisions for their business.
Benefits
- Understanding of financial accounts and reports.
- The use and understanding of financial concepts.
- Analytical skills to interpret financial results using ratios.
- Ability to manage budgets more effectively.
Course overview
- The business cycle.
- Business objectives use financial data to achieve business targets.
- The profit and loss statement, the cash flow statement and the balance sheet.
- Accounting policies and how to stop abuses.
- Profit versus cash and other key financial ratios.
- Working capital management.
- Cash flow management.
- Cost control and reduction.
- Improving margins and sales in your business.
- Break even analysis.
- Capital investment techniques.
Course duration
2 days
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| 7. Developing Team Performance |
Who is it for?
This course is for managers and team leaders needing management skills and a structured approach to dealing with performance at all levels.
What is it about?
This course aims to give team leaders and managers practical approaches in leadership, encourage and demand performance from their teams.
Benefits
- A good grasp of the internal and external dynamics of a team.
- Techniques for measuring team progress.
- The discernment to use management motivation or leadership techniques appropriately.
- Confidence to motivate and inspire teams toward organisational goals.
Course Overview
- The four stages of successful team building; measuring tools, the priorities and motivations of individuals, what causes the downfall of teams and how to avoid this Manager or leader?
- The roles / responsibilities of a manager and how to apply them in your role, practical exercises to introduce the five key leadership attributes.
Communicate for success
- Enrich and refine team briefings and communication skills; being assertive in difficult situations; overcoming barriers, the magnificent seven’ facilitation techniques; delivering feedback.
Manage team and individual performance
- When to delegate; empowering individuals; assess the three management styles and hone your own style; develop your training and coaching skills; situational leadership.
Course duration
1 day
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